PRIOR TO REQUESTING SERVICE, PLEASE CONTACT YOUR SELLING DEALER FOR FASTER ASSISTANCE Mathews Brothers products are built to the highest standards of quality for both components and workmanship. However, from time to time, an oversight in quality may escape our attention. Rest assured, your windows are covered by one of the strongest warranties in the industry. In order to provide you with the quickest resolution to your problem we ask you provide the necessary information in the form below. Please refer to the diagram on the left for assistance in locating your Warranty label. Under normal circumstances, you should receive a reply from our Customer Care team within one business day. Before completing your Service Request, please check out these videos containing frequently requested information. Play Play Play Play Play Play Previous Next Our Customer Care Representatives are available from 7:00 a.m. to 4:30 p.m. (EST) Monday through Friday, except holidays.Corporate Offices & Factory22 Perkins Road, Belfast, ME 04915207.338.3360 phone207.338.6300 fax Follow Us Facebook Twitter Google-plus Linkedin Please provide the information requested in the fields below. Items marked with an asterisk (*) are required.