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permeates every aspect of Mathews Brothers. It is
our corporate commitment to maintaining the absolute highest levels of customer satisfaction with our
windows and door products, our people and our processes. Every employee of Mathews Brothers Company
proudly stands behind the products we make, and we are keenly aware of our individual “points of impact”
to our final customer.

WOW! Customer Service is the shorthand reminder of our Vision and Mission Statements: WOW! stands
for Windows On Wellness, and grew from questions about what is important to us: family, faith, friends,
community, our nation, and so on. As the list grew, it became apparent that these “circles of importance”
could be grouped into personal, corporate, community, and planet. These became our “Windows”, and
the health or “Wellness” of these circles could be assessed from a physical, moral and financial standpoint.
Hence, the term “Windows on Wellness”.

Our Mission Statement is simple: Consistently Superior Customer Service, and this serves as our guide for
our approach to all customer interactions. We’ve been making windows and doors for a long time now, and
we know that the work we’ll do tomorrow rests on the foundation we built yesterday.

And that’s the attitude that is shared by all of us here at Mathews Brothers Company.

A Warranty Is Only As Strong As The Company Providing It
Ask yourself: would you rather have a “Lifetime” Warranty from a company that’s been in business 20
years or so, or a 20-Year Warranty from a company that’s been in business for several lifetimes? With
Mathews Brothers “Spencer Walcott” family of windows, you get both. Lifetime coverage* against defects
in materials or workmanship, backed by a company that’s been making windows since 1854.

Peace Of Mind
Anyone who’s taken their car in for service knows that it’s not the cost of the part, it’s the labor to put
it in! Well, that’s true with just about everything, including windows. That’s why every Spencer Walcott
window also includes “Rest Assured Labor” Coverage.

Experience shows that the vast majority of warranty claims are made within the first three years. So,
Mathews Brothers Company will cover up to 100% of the direct cost of the components and labor required
to repair or replace the defective component or product.*

*Please refer to full written warranty for complete warranty details.
We have the right to change specifications and products without notice. Please note that the material colors are not necessarily precise representations due to variance in the printing process.
©2018 Mathews Brothers Company and Mathews Brothers Company, all rights reserved. Duralite is a registered
trademark of Quanex Building Products. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks. Mathews Brothers Company ♦ 22 Perkins Rd. ♦ Belfast, Maine 04915
The National Fenestration Rating Council logo is registered trademark of the National Fenestration Rating Council. 800.615.2004 / 207.338.6490 Inside Sales ♦ 207.930.7030 fax
TimberStrand is a registered trademark of Weyerhaeuser NR. All rights reserved. All other trademarks are the property of www.mathewsbrothers.com
their respective owners.

®
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